Refund policy
Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in its original condition and packaging, and accompanied by proof of purchase.
To initiate a return, please contact us at support@flunora.store with your order number and reason for the return. Our support team will provide return instructions once your request has been reviewed and approved.
Please note:
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Items sent back without prior approval will not be accepted.
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Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@flunora.store with photos of the issue so we can resolve it promptly.
Non-Returnable Items
Certain items are not eligible for return, including:
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Sale or clearance items
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Gift cards
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Personalized or custom-made products
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Personal care items
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please request a return for the original product and place a new order.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Returned items must be unused and in their original packaging.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
If you have not received your refund within 15 business days after approval, please contact us at support@flunora.store.